Consistent High Quality and On-Time Delivery

At Innovent, two of the most critical leading metrics that will result in high customer satisfaction are QUALITY and ON-TIME DELIVERY.

Once a project is in progress and the price is set, these are the two things the customer deals with on a daily basis. In a lean supply chain, which all modern OEM manufacturing companies are working with, on-time delivery (OTD) is vital to their success. Minor hiccups in our delivery of OEM products can halt their production lines causing thousands of dollars of losses per day. Quality issues show up as intermittent interruptions and can be a real headache to customers. If found in the later stages of the manufacturing process, the delays and costs can be very high. OTD and quality are directly proportional to customer satisfaction.

Service You Can Count On

At Innovent, we measure key quality and OTD metrics on a daily basis with the results being shared with the employees at monthly meetings offering them the opportunity to suggest corrective action and long-term process improvements.

A key part of our improvement process is quality and engineering teamwork to determine root causes and actions to be taken. These can be process, workmanship, or supply chain issues that need to be fixed. We have a customer service mindset and make quality and OTD an extremely high priority in our day-to-day operations. Our customers have come to expect their OEM parts to be out the door on time and exactly as specified. It puts a lot of pressure on us, and we consistently deliver.

Commitment To Quality

ISO 9001 certification
Material traceability
Full Functional Electrical Certification
Vendor Traceable Certificates
Dry Helium Leak Detection
Micron level Particle Testing
CMM
Surface Finish Profilometry

Some of the ways we sustain our high level of OTD and Quality are:

KPIs for on-time delivery by customer and by product line
Root cause analysis for every late shipment, usually a result of our supply chain
Posting metrics updates daily so everyone on the production floor can see our status and know when we don’t deliver
Insisting on accurate raw material inventories
Strong relationships with our suppliers so they understand our needs.
Issuing supplier report cards and following up with them for corrective action
Creating solid production schedules based on our extensive experience.
Measuring interruptions in our cleanrooms and white rooms
Detailed reports on each quality failure
A supportive manufacturing workforce that is committed to our customer’s success.
ISO 9001:2015, IPC620 and UL508A certified processes used throughout our facility

We Understand the Fast-Paced Nature of OEM Manufacturing

In the semiconductor, Life Science, Optic and medical equipment manufacturing industries, everything is fast paced and the pressure to deliver on time is high. Our ability to respond quickly and with the highest quality to our customer’s OEM manufacturing needs is what differentiates us in the industry. Additionally, the fact that most of our parts are both low-rate manufacturing and highly complex makes it more difficult to maintain our high-quality standards.

On-Time Manufacturing

Simple Highly Effective Processes

Making on time deliveries is a complex set of events from demand forecasting, to inventory control, and information exchange up and down the supply chain.

At Innovent, we have a team of dedicated professionals who demand on-time delivery as key to our success. We understand that our customers depend on us for OTD and quality of high performing OEM parts. Everything we do is with OTD and quality top of mind so our customers can depend on us.

Assembly, Test & Qualification Services

Innovent can produce complex assemblies ranging from box-builds and electro-mechanical modules to complete system integration.

We either utilize your product manufacturing documentation, or we create it internally.
We can adopt and maintain your manufacturing tooling and fixtures or develop our own in-house.
We are not limited by product complexity or size.
We perform qualification testing to validate integrity and operating performance.

System Integration and Testing

Innovents System Integration and testing includes:

Full System Assembly Integration
Qualification Testing
Vacuum Testing

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Quality and On-Time Delivery is a Leading Metric for Customer Satisfaction

Our customers know that we strive for high customer satisfaction and understand that it can mean many things.